Contact Form

How It Works:

Submissions are sent to info@torusgym.com
A team member responds during staffed hours
Common uses: booking tours, asking membership questions, reporting issues, requesting help with access

Stay connected with Torus Training Center:

Contact Information

For all inquiries — membership, Team Training, tours, billing, or support — please contact us using any of the methods above. Messages received outside staffed hours will be handled promptly once staff is available.

Torus Training Center
4758 N Congress Ave
Boynton Beach, FL 33426
Located inside Boynton Lakes Plaza

Phone: 561-903-0474
Text: 561-461-1509
Email: info@torusgym.com

Black and white photo of athlete wearing gloves adjusting strap preparing for boxing or martial arts training

Staffed Hours

For all inquiries — membership, Team Training tours, billing, or support — please contact us using any of the methods above. Messages received outside staffed hours will be handled promptly once staff is available.

Monday – Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 1:00 PM
Saturday: 10:00 AM – 1:00 PM
Sunday: Unstaffed

Member Access:

Torus is a 24/7 training facility. Active members with key fob access may enter the gym at any time.

Frequently Asked Questions (FAQ)

Yes. All Torus memberships (Torus Access, Torus Elite and Torus Elite Pro) follow a 12-month agreement, with the option to end early for a $99 cancellation fee. Memberships also require a $100 Enrollment & Security Activation Fee, except for the $99 Special.
A 30-day written notice is required and may be submitted:

In person during staffed hours, or

By email to info@torusgym.com

You may also submit request through your member portal or member app

Your 30-day notice period will be billed, and you will maintain full club access during that time.
Please return your key fob to avoid a $25 replacement fee.
Yes — for medical or extended travel reasons:

Freeze available for 30–60 days

After 60 days, a $20 freeze fee applies monthly

Requests must be submitted in writing or by email to info@torusgym.com. Or through the Member Portal or Torus Member App
You may upgrade at any time.
Downgrades require finishing your current agreement or paying the $99 early cancellation fee, then signing the new plan.
We do not offer formal nutrition coaching. Coaches may provide general guidance aligned with your goals.
If your credit card or bank account information has changed, you can update it at any time using one of the following options:

Through the Torus App

        1.        Open the Torus App

        2.        Click My Account in the top navigation bar

        3.        Select Update Billing Information

        4.        Enter your new payment details and save

Through the Torus Member Web Portal

        1.        Log in to the Torus Member Web Portal

        2.        Click Account in the top navigation bar

        3.        Select Update Billing Information

        4.        Enter your updated payment details and save

If you experience any issues, please contact Member Services and we’ll assist you promptly.

All Team Workout sessions are booked through the Torus Member App.

We recommend scheduling at least one week in advance to build consistency and secure preferred time slots.

If you cannot attend a session, please cancel at least 4 hours before class to allow another member to attend. A $12 no-show fee may apply.
If a class is full, join the waitlist. You will be notified automatically when a spot opens.
Upper Body Pull

Lower Body Glutes

Core & Conditioning

Lower Body Push

Lower Body Squat

Kettlebell (Skill + Strength)

All sessions follow a structured 52-week training program.
For new members only and includes:
30 days of unlimited Team Workouts
All session types
Accountability support
Progress tracking
Coach-led sessions
24/7 facility access
No enrollment fee

It can only be purchased once.

Important distinction:

A Visitor is someone purchasing short-term access or a visitor package.
A Guest is someone accompanying an active member and does not have independent access.

Yes. Walk-in tours are welcome during staffed hours if a team member is available.
Walk-ins are not permitted for Team Workouts — reservations are required.
To ensure prompt assistance, we recommend scheduling a Club Tour appointment.
Yes. Visitor packages are available for purchase during staffed hours or online at any time.
Available visitor options can be viewed under Membership Packages.
Download the Torus Member App from the App Store. Open the app, select Sign Up, enter your information, and follow the prompts to view available membership options. Scroll to Visitor Packages, select the appropriate option, and complete registration.

Once completed, the app will log you in and generate Bluetooth access on your phone. Ensure Bluetooth is enabled, approach the front door, and use your phone to access the club.

If you enroll in Team Workouts, sessions can be booked directly through the scheduling section of the app. The most up-to-date class schedule is available in the app or on our website under Class Schedule.
For safety and privacy, members may not bring unscheduled guests.
Exceptions may be granted — email info@torusgym.com or call the club.
Yes. Members must be 14 years or older with a guardian’s signature.

Participation in Team Workouts requires coach approval to ensure safety and maturity.
Yes — with the following rules (from the Operations Manual):
Close-frame only, filming yourself
Do not capture other members
Do not block or tie up equipment
Share or move immediately if someone is waiting
Filming must not interfere with safety or traffic flow

Mon–Thu: 10a–6p
Fri: 10a–1p
Sat: 10a–1p
Sun: Unstaffed
Access is 24/7 for active members.
We provide shower towels only. Please bring your own gym/face towel to workouts.
Free Parking Infront
Additional parking behind the plaza, accessible via a walkway on the right side of the building.
We do not recommend parking in the rear after 10pm for safety reasons.
The class schedule is available in the Torus Member App and on our website under
Team Workouts → Class Schedule.

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